Returns & Refunds

Returns & Refunds

Our 30-day promise

If you're not happy, you can return your item within 30 days for a refund or exchange.

⚠️ Hygiene note (important for grooming products)

For health and hygiene reasons, we can only accept returns of items that are unused, unopened and in their original sealed packaging. Once a personal grooming device has been opened or used, it cannot be returned unless it's faulty — we're sure you understand.

Faulty or damaged items

If your item arrives faulty or develops a fault, contact us within the 2-year guarantee period and we'll arrange a free replacement or refund. For damaged-on-arrival items, email us within 48 hours.

How to return

Email hello@dinkly.co.uk with your order number. Refunds are issued to your original payment method within 5–10 working days of us receiving the item.